Complete Removals began in Adelaide in 1998 by Corey Smith buying his first truck and trying his hand at a business at the fresh young age of 21. He became disturbed at how negative and yucky the moving industry had become and how it was misrepresented in the public eye. Even more troubling to him was the general opinion that moving house is stressful. It is not.
The vision was to prove moving is easy with the right help and sufficient prioritising from the customer.
Corey quickly realised he couldn’t make this vision a reality without the right staff. Ben Ballard quickly rose to the top of the company from the ground up, starting as an offsider, then driver and eventually becoming the General Manager, co-creator and co-owner.
Most of the work in the first 10 years of the business was local moves in Adelaide. It was in this playing field that we could completely develop our own refined system for stress-free moving.
By running surveys on every move, we perfected our service and found a rhythm truly unique in the moving industry. Today, across every survey conducted at the end of each move we score an Excellence score of 98%.
With this well-oiled machine, we decided its time to spread our service to include interstate
Before we ever sent our trucks interstate we were already involved with interstate moves in the form of working with other interstate removalists. There is far more to this type of work than just jumping into a truck and heading out to another city, with many layers of involvement and many parties.
The wrong partner company can be make or break for a companies reputation. When we place our brand on something we expect each and every partner who we team up with to conduct themselves as professionally and capably as we do.
For this reason, we have been extremely selective over the last decade with who we will or won’t partner with.
This selective nature is what keeps us going, and it is also what saves you the stress; as you know that when you book with us that only the best will be involved in your move!
The absolute most important consideration when it comes to moving interstate is ‘can you trust this company?’ In a world where there are hundreds of sites offering ‘3 free quotes’ from undisclosed moving companies, you are potentially about to send a stranger in a truck off into the distance packed with everything you own!
It seems that there is no end to current affairs or news episodes about removal companies who have done the wrong thing by their clients. There is no shortage of anonymous-looking quote websites that are all offering the bottom dollar to only then pass your details onto the lowest bidder.
None of this will lead you to the same level of stress-free or enjoyable move that you can expect with a well vetted and professional provider!
Our concierge system takes all of the guesswork out of your move, makes us the primary communicator (meaning you will never have to call up looking for an update, as we will have already called you).
Over 20 years we have refined our systems so that you can enjoy an easy and well organized interstate move every step of the way!
Our service covers every state of Australia, even the tiniest nooks and crannies of the largest states: