Terms and Conditions of our Service
This guarantee is given by Complete Removals.com (ABN 25 141 577 353) of U12/ 937 Marion rd Mitchell park SA 5049 hereinafter referred to as “we” or “us”.
This guarantee only applies to local relocations within 100km of our depot located at the above address. Locations outside of 100km, Country and Interstate relocations we offer comprehensive insurance policies that we would be more then happy to discuss and arrange for you.
YOU MUST ALWAYS BE PRESENT ON THE JOB: Inventory will not be taken and we will verbally agree on any pre-existing condition of goods. THEREFORE so we can make these agreements and/or exemptions from this guarantee, either yourself or your appointed adult representative must be present at all times during the entire loading and unloading, in all situations, it is agreed that where you or your representative leave, for any amount of time, it is at your risk.
MUST SIGN AFTER COMPLETION OF SERVICES: On completion of our services our job sheet MUST be signed (in the appropriate place).
TOTAL PAYMENT IS REQUIRED AT THE COMPLETION OF THE JOB.
RECOVERY AND LEGAL COSTS: You are liable for any additional cost(s) incurred by us, as a result of us having to recover overdue or outstanding monies.
GOODS HELD LIEU OF PAYMENT: We reserve the right to seize, hold and where payment is not forthcoming, dispose of goods in lieu of payment.
VEHICLE DAMAGED: Where the damage relates to or arises from the transport vehicle being damaged by fire, flood, collision or overturning and we are compensated by our insurer for the damage to your goods, you will be compensated, but only within the ambit of the amount of our insurance payment.
Guarantee of Care Additional Terms and Conditions
Our guarantees are, we shall (at our cost) repair any damage CAUSED BY US to your goods and/or property, subject to the following additional conditions.
MUST REPORT ANY DAMAGE BEFORE COMPLETION: As the existing condition of the goods are subject to verbal agreement, you MUST inspect all the goods as they are unloaded or relocated AND any damage considered to be caused by us MUST be listed on our job sheet. No claims will be accepted for any damage discovered after we have left the move EXCEPT where we have pre-packed your small items in boxes. Where this is the case, any damage to any items contained in the boxes packed by us, must be reported to us within 48 hours of the completion of our services. Further where such damage is discovered, the broken goods are to be left as found and no further un-packing is to occur and we are to be immediately contacted on our afterhours message service. Failure to sign after the complete of your job voids this guarantee.
WHERE WE PACK SMALL ITEMS INTO CONTAINERS: The standard of prepacking can be varied to suit the distance being moved and/or the style of cartage. UNLESS you specifically (by notation of this document) instruct us otherwise we shall pack your items to a standard that suits SHORT DISTANCE MOVING by PROFESSIONAL MOVERS. This guarantee shall only apply WHERE Complete Removals MOVES THE ITEMS we have prepacked.
OUR DAMAGE ONLY: As you have the right to participate in the move we are not liable for any damage not caused by us. If you are helping one of our employees carry or moving any item, and that item is damaged we are void of any responsibility for the damage.
REPAIR DAMAGE: This guarantee limits our responsibility to repairing the damaged goods to as near the condition prior to the damage occurring as possible and that these repairs shall be arranged by us or our Insurer. No responsibility is accepted for any other losses whatsoever including any consequential loss or loss of value as a result of damage or repairs.
OPTION TO COMPENSATE: In lieu of repairing goods we have the option to compensate you, by paying to you the value of the damaged goods prior to the damage being fixed. If that value cannot be agreed on by us it shall be assessed by an independent valuer chosen between us. The costs of the valuer shall be paid by the party whose value differs most from the valuers.
SETS: Where an item is part of a pair, set, suite or collection of items, repair or compensations shall extend only to the proportionate part of the pair, set, suite or collection of items, regardless of any special value the damaged or lost part may have as part of such pair, set, suite or collections of items.
EXCLUDED ITEMS: This guarantee shall not apply: Identified Risks: where the existing condition/ circumstances of an item OR a particular direction or instruction contravenes our normal workmanship standards, SO THAT damage to that particular item MAY be unavoidable, then that item will be listed on the front of this document and this guarantee shall not apply to that item.
Unknown Risks: where the damage arises from the conditions or things which are not known to us, for example from a defect to either goods or property that is not immediately obvious. Unavoidable Risks: where moving an item such as a pot plant or fish tank can cause unavoidable damage due to the nature of that item.
Electrical Goods: to internal damage to electrical goods where we have caused no external damage, as some items may develop unavoidable faults no matter how carefully handled.
Your Own Packing: where the packed goods have not been packed by us. Or you have not given us 24hrs notice on requiring us to pre-pack, and we have not had time to bring the appropriate packaging to professionally pack your
goods.
Previously damaged items: any items that have been damaged in the past are not included in this policy. We have the right to assess and decide if the damaged item for glue or joinery from a past repair. Unfortunately we have no control over the integrity of an item that has been damaged in the past. In the event of any claim by you (the client), there is an excess payable determined by your choice of coverage. If this payment is not made in full at the time of your claim then this Guarantee of Care policy will not apply.
OPT IN: in order for this policy to apply to your move you must opt in by signing our job sheet and choosing your coverage (by choosing NIL and signing you decline any Cover) upon our arrival on your moving day.
TRADE PRACTISE ACT: The promise to repair (or compensate) provided by us is in addition to any rights that you may also have arising from the Trade Practises Act or similar legislation. Those additional rights remain to the extent that they cannot be excluded. Where they can be excluded then such rights and any remedies arising there from are modified to the extent permitted by law.
Please contact one of our friendly salesman for a Quote
